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客户服务/Maintenance Department

 客户服务
企业与医疗机构的设备维护和运行。
技术支持服务是乌克兰95制药有限公司的一部分。

Maintenance and running of equipment for enterprises, medical institutions.
Technical Support Service is the part of the company "Apteka-95 Pharmaceutical Firm, Ltd.".





服务体系的组成部分。
技术支持服务的目的在于,使客户在业务流程的各个阶段得到充分的技术支持,从而使客户得到专业的售后保修与规范的业务分析,享有完美的售后服务网络。
服务人员与客户进行技术咨询方面的磋商,从协助设备机型的选择,设备信息的分析与综合运行鉴定,到制定有特色的竞争模式,设备竞争优势的分析与设备检修。

The main task of the Support Service is the implementation of technical support projects in all phases of business processes - from the analysis of customer’s technical task to a guarantee and after- guarantee service of equipment.Service officers carry out consultations on the technical aspects of deliveries, an assistance in the equipment selection, an analysis and synthesis of information about the principles of an operation, comparative performances of equipment with competing models, the identification of competitive advantages, making maintenance plans.

我们训练有素的专业技术人员将为客户提供设备的安装与维修,达到IQ,OQ,PQ认证要求并且客户检验合格。我们还为客户培训相关的技术人员,让客户达到自己使用与检修的能力。
ervice officers are constantly trained to provide a certified support service, providing with a warranty and post warranty service of supplied equipment, an ensuring of execution installation work and a validation of qualifications IQ, OQ, PQ, and the training of technical staff of a client to work with a new equipment.
 



我们的技术人员不断地学习与研究专业技术,以确保高质量的销售和服务的技术支持网络。

   Constant study and discussion of regulations, standards, pharmacopoeial requirements, recommendations GMP, GAMP, etc. GLP allows the technical support staff to ensure a high quality of technical support for sales process and equipment maintenance.


我们设有专业的分析实验室,配备各种工业设备,为技术人员提供技术研究与交流,从而提高技术人员的专业水平和业务效率。
我们高素质的技术人员与客户公司相互配合,对提供的设备与系统的使用和维修进行磋商。

Technical Staff cooperates with the managers of analytical-laboratory and industrial equipment divisions on the technical aspects to improve the professionalism and the efficiency of business processes in general.Highly qualified specialists of the technical support service cooperate with the managers of customer’s company, working directly with supplied devices and systems, carrying out consultations on a technical operation and a maintenance of the equipment.

我们将回答客户相关的使用和维护的所有问题,从使用方法到使用数据分析。

We try to answer all questions related to an operation and maintenance, from the principles of an operation to measurement techniques and an analysis of results.


   

服务部门总经理:
Service Department head
Mr. Alexander Lytyuga
tel.:(057) 787-10-11
fax: (057) 758-60-59
equipment@apteka95gc.com
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Group of Companies Apteka-95 Ltd.
Apteka-95集团
商务中心:Yurjevskaya街,17号  61001 乌克兰  哈尔科夫市
电话/传真:+38(057)714-06-03,768-09-15,768-09-16,768-09-17

Apteka95 Pharmaceutical Firm Ltd.
Apteka-95制药有限公
商务中心:Frankovskaya街,14号61001乌克兰  哈尔科夫市
电话:+38 (057) 787-10-11 传真: +38 (057) 758-60-59