The main task of the Support Service is the implementation of technical support projects in all phases of business processes - from the analysis of customer’s technical task to a guarantee and after- guarantee service of equipment.Service officers carry out consultations on the technical aspects of deliveries, an assistance in the equipment selection, an analysis and synthesis of information about the principles of an operation, comparative performances of equipment with competing models, the identification of competitive advantages, making maintenance plans.
我们训练有素的专业技术人员将为客户提供设备的安装与维修，达到IQ,OQ,PQ认证要求并且客户检验合格。我们还为客户培训相关的技术人员，让客户达到自己使用与检修的能力。 ervice officers are constantly trained to provide a certified support service, providing with a warranty and post warranty service of supplied equipment, an ensuring of execution installation work and a validation of qualifications IQ, OQ, PQ, and the training of technical staff of a client to work with a new equipment.
Constant study and discussion of regulations, standards, pharmacopoeial requirements, recommendations GMP, GAMP, etc. GLP allows the technical support staff to ensure a high quality of technical support for sales process and equipment maintenance.
Technical Staff cooperates with the managers of analytical-laboratory and industrial equipment divisions on the technical aspects to improve the professionalism and the efficiency of business processes in general.Highly qualified specialists of the technical support service cooperate with the managers of customer’s company, working directly with supplied devices and systems, carrying out consultations on a technical operation and a maintenance of the equipment.
We try to answer all questions related to an operation and maintenance, from the principles of an operation to measurement techniques and an analysis of results.
服务部门总经理: Service Department head Mr. Alexander Lytyuga tel.:(057) 787-10-11 fax: (057) 758-60-59 firstname.lastname@example.org